Effective Date: 1st january 2025
Thank you for purchasing our software. We strive to provide high-quality products and excellent service to our customers. However, we understand that sometimes you may need to request a refund or return. Please read our Refund and Returns Policy carefully to understand your rights and options.
1. Refunds
Our policy for refunds is as follows:
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Eligibility: Refund requests are accepted within [30 days] from the date of purchase for software that has not been downloaded or activated. If you experience technical issues or have other concerns with the software, please contact our support team at satprossoftware@gmail.com before submitting a refund request.
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Requesting a Refund: To request a refund, please email our support team at satprossoftware@gmail.com with the following details:
- Proof of purchase (order number, transaction receipt)
- A description of the issue or reason for the refund request
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Conditions for Refunds:
- Refunds are issued at our sole discretion. We may refuse a refund if we determine that the software was used beyond a reasonable trial period or if it has been tampered with.
- Refunds are only available for the software license and do not include any additional fees, taxes, or third-party charges.
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Refund Processing Time: Once a refund request is approved, refunds will be processed within 7-10 business days via the original payment method.
2. Returns
Due to the digital nature of our products, we do not accept returns for software once it has been downloaded or activated. However, if you encounter any technical issues or bugs within the software, we encourage you to reach out to our support team. We will work to resolve any issues, offer troubleshooting advice, or provide updates as necessary.
3. Exchanges
We do not offer exchanges for our software products. If you believe you have purchased the wrong version or product, please contact us immediately at satprossoftware@gmail.com , and we may assist you in purchasing the correct product at a discount.
4. Defective Software
If you receive defective software, we will make every effort to resolve the issue. Please contact our customer support team as soon as possible with the details of the defect. In such cases, we may offer a replacement, software patch, or, in some cases, a refund.
5. Subscription-Based Software
For subscription-based software, refunds will be granted only for unused portions of the subscription period. Requests for cancellation or refunds must be submitted within 7 days of the initial subscription charge.
6. Customer Support
If you have any questions or need assistance with a refund or return, please contact our customer support team at:
- Email: satprossoftware@gmail.com
- Phone: +91 8391939599
We are committed to providing our customers with the best possible experience, and we will do our best to resolve any concerns.